Data collected from 600,000 health professionals over the course of 18 years found that organizations with leaders who take these steps have a better quality of care, improved financial performance, increased patient satisfaction and lower stress levels among staff:
- Listening to the stafff.
- Making an effort to understand the challenges faced by each member of their organizations.
- Empathizing with the stressors their employees experience daily.
- Ensuring their organizations are well staffed, have the right equipment and have proper training for each staff member.
