Facing frequent no-shows, high staff turnover and resource draining, paper-based processes in patient access, Wayne HealthCare was due for a digital upgrade. Read the case study to learn how using EngageCare self-service technology to transition administrative and financial tasks to…
Presented by:
Tanner Health System, a billion-dollar health system based in Carrollton, Ga., faced challenges with patient flow, departmental silos, and system-wide inefficiencies, hindering coordination and efficiency. To address these issues, Tanner implemented a healthcare operational improvement framework that combined people, processes…
Presented by:
Language barriers between patients and staff pose a significant threat to care quality and patient satisfaction, especially for hospitals serving diverse communities. These barriers can lead to care delays, miscommunication and frustration, affecting both patient trust and staff efficiency. This…
How well are you meeting your patients’ communication and service expectations? Discover the disconnects and find opportunities to improve with this must-see infographic, “Patient Service Expectations vs. Reality.” What you’ll learn: The top gaps in patient service satisfaction. Key communication…
Presented by:
Effective communication is not just a nice-to-have in healthcare; it’s a necessity. A recent healthcare benchmark report bears out this claim. The report found 80% of consumers are likely to recommend a health system or company to their friends and…
Presented by:
Health inequities in the U.S. lead to a staggering $320 billion in direct medical costs. As health systems adopt strategies to address disparities and enhance patient well-being, organizations like Providence (Renton, Wash.) and CommonSpirit (Chicago) are turning their focus to…
Presented by:
Patients’ consumer experience preferences are changing, and it varies by age. Younger generations expect seamless, digital-first experiences — just like they get in retail, but older generations are more cautious. If your organization isn’t delivering customized experiences to each of…
Presented by:
Sentara Norfolk (Va.) General Hospital implemented a medication tracking system to tackle inefficiencies and stockouts in its cardiac operating room. By tagging critical medications and monitoring inventory, the hospital eliminated stockouts, reduced medication waste by 86% and is projected to…
Presented by:
Hospitals are bracing for a 9% jump in inpatient days within the decade, driven by an aging population and rising comorbidities. Dialysis patients are at the center of this challenge, with higher ICU utilization, longer hospital stays and significantly greater…
Presented by:
Today’s leading health systems recognize customer experience as a core business strategy — not just a departmental task. As patient expectations for convenience and simplicity evolve, the stakes are rising for organizations to fine-tune their CX strategy for 2025. This…
